Terms and Conditions
Welcome to True Lanka. These Terms and Conditions govern your use of our website, booking of tours, and participation in our travel services. By accessing our website or making a booking, you agree to comply with these terms. Please read them carefully.
Use of the Website
- You must be at least 18 years old to book tours or services through our website.
- You are responsible for maintaining the confidentiality of your account credentials.
- You agree to provide accurate and current information during booking or registration.
- You may not use our website for unlawful purposes or to disrupt our services.
Bookings and Payments
- Booking Process: By submitting a booking, you are making an offer to purchase our services. We reserve the right to accept or decline your booking based on availability or other factors.
- Payment: You authorize us to charge the full booking amount, including taxes and fees, to your chosen payment method. Payments are processed securely via trusted third-party providers.
- Cancellations: Cancellations are subject to our Refund Policy (see here). We may cancel bookings due to unforeseen circumstances, offering a full refund or rescheduling options.
Tour Participation
- Health and Safety: You are responsible for ensuring you are physically and medically fit to participate in our tours. Please inform us of any medical conditions or special requirements at the time of booking.
- Travel Documents: You are responsible for obtaining valid passports, visas, and other required travel documents. True Lanka is not liable for issues arising from invalid documentation.
- Conduct: You agree to follow the instructions of our guides and adhere to local laws and customs during tours.
Intellectual Property
All content on our website, including text, images, logos, and itineraries, is owned by True Lanka or its licensors and protected by intellectual property laws. You may not reproduce or distribute this content without our written consent.
Limitation of Liability
- True Lanka is not liable for any direct, indirect, or consequential damages arising from your use of our website or participation in our tours, including but not limited to delays, cancellations, or injuries.
- We do not guarantee the accuracy of information provided on our website, such as tour descriptions or pricing, though we strive to keep it accurate.
Force Majeure
True Lanka is not liable for failure to perform services due to events beyond our control, including natural disasters, political unrest, or other unforeseen circumstances. In such cases, our Refund Policy applies.
Amendments
We may update these Terms and Conditions at any time. Changes will be posted on this page, effective immediately upon posting. Last Updated: September 8, 2025.
Contact Us
For questions or concerns about these Terms and Conditions, contact us at:
- Email: truelankaexperience@gmail.com
- Phone: +94 777 750 509
- Address: True Lanka Experience, No.34, Singha Mawathe, Muttettugala, Kurunegala, Sri Lanka
