Privacy Policy

At True Lanka, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website, book tours, or engage with our services. By using our website or services, you agree to the practices outlined in this policy.

Information We Collect

We may collect the following information:

Personal Information: Name, email address, phone number,address,country,date of birth,Gender,passport number, bank details (incase of refund), and billing information provided during booking or inquiries.
Correspondence: Records of inquiry forms.

Use of Information

We use your information to:

Process and confirm your tour bookings, including coordinating with third-party providers (e.g., hotels, transport services).
Communicate with you about your bookings, provide updates, and respond to inquiries.
Improve our website and services by analyzing usage patterns and feedback.
Ensure compliance with legal and safety requirements, such as processing travel permits.

Information Sharing

We do not sell or trade your personal information. We may share your data in the following cases:

Service Providers: With trusted third parties (e.g., hotels, transportation providers, payment processors) to fulfill your bookings. These providers are bound by confidentiality agreements.
Business Transfers: In the event of a merger or acquisition, your data may be transferred to the new entity, with your privacy rights protected.

Data Security

We implement industry-standard security measures, including encryption and secure payment gateways, to protect your data. However, no online transmission is entirely secure, and we cannot guarantee absolute security.

Your Rights

You may:

Request access to or correction of your personal data.
Request deletion of your data, subject to legal or contractual obligations.
Opt out of promotional communications at any time by clicking "unsubscribe" in our emails or contacting us.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date: September 8, 2025. Please review this policy regularly.

Contact Us

For questions or concerns about your personal information, contact us at:

Email: truelankaexperience@gmail.com
Phone: +94 777 750 509
Address: True Lanka Experience, No.34, Singha Mawathe, Muttettugala, Kurunegala, Sri Lanka